Shipping policy

Last Updated: July 2026

At Vibza, every order is created specifically for you. We don't mass-produce our products, which means your order is printed, inspected, and carefully packed after you place it.

Order Processing

All orders are processed within 2–5 business days.

During busy periods, product launches, or holidays, processing may take slightly longer.

Once your order has been shipped, you'll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed.

Australia

  • Standard Shipping: 3–8 business days

New Zealand

  • Standard Shipping: 5–12 business days

United States & Canada

  • Standard Shipping: 5–10 business days

United Kingdom

  • Standard Shipping: 5–10 business days

Europe

  • Standard Shipping: 5–12 business days

Rest of the World

  • Standard Shipping: 7–20 business days

Delivery estimates may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the products in your order.

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you'll receive an email containing your tracking number.

You can also track your order anytime using our Track Your Order page.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided and the order has already been dispatched, we may not be able to change it.

If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Delayed Packages

If your tracking information has not updated for several days or your package appears to be lost, please contact us at hello@vibza.store (replace with your actual support email).

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Multiple Items

Some orders may arrive in separate packages if products are fulfilled from different production facilities.

If this happens, you will receive separate tracking information for each shipment.

Delivery Delays

While we work with trusted shipping partners, unexpected delays can occasionally occur due to:

  • Severe weather
  • Customs inspections
  • Peak holiday seasons
  • Carrier disruptions
  • Other circumstances beyond our control

We appreciate your patience and understanding if delays occur.

Questions?

If you have any questions about your order or shipping, we're here to help.

Email: support@vibza.store